Career Focus
Owning the Problem
Employees who “exceed expectations” are often the ones who take the initiative and get the job done—despite roadblocks.
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One of the hardest transitions from the classroom to the workplace involves how people keep score. Students accustomed to easy-to-understand test scores or grades—A, B, C—are suddenly confronted with mysterious employee rankings, such as “exceeds expectations,” “meets expectations,” and “needs improvement to meet expectations.” When I first saw these words, I had no clue what “expectations” really meant.
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